RPO - Technology Infrastructure:
Core Technology supports:
Disaster Recovery plans.
Service uptime of 99.98%
Power backup with 99.9999% uptime.
we have deployed state of the art voice and web support
equipment that integrates with our client systems
to provide a seamless, reliable, scalable and secure
solution. High-speed, Private leased optical fiber circuits
WorldCom service providers for voice and Internet access
have been set up to ensure connectivity at all times.
utilize TCP/IP protocols over a fully switched Ethernet
network (using CAT5e cabling) built on distributed architecture
with Firebox III-700 Watchguard firewall.
is supported with Redundant colo facilities at 56, Marietta
street, ATLANTA, GA, USA. The dedicated IPLC circuit
of 2Mbps is terminated on Nortel Passports 7480 and
Ensemble Pro 5.2 Dialer.
site is deployed with Alcatel MSC7270 on dedicated WAN
to carry the voice and data traffic on the IPLC circuits
from the US to India. The Intel Dialogic call routing
and AOD functionality on the concerto's NT Gateway &
Dialer is used to route calls to our recruiters. The
soft switch uses the concerto's 18.104.22.168 version to provide
all AOD and
ACD features including call vectoring, expert Recruiter
selection, ANI / DNIS, Pilot monitoring, Blind monitoring,
The proprietary function of concerto's nailed voice
and data path keep the recruiter occupied for providing
the excellent service through its CTI function.
Touchstar's soft Dialer 5.3.9 supports with Power and
Predictive Dialing with customised reports and Remote
monitoring. Touchstar deployment uses SQL server on
DELL platform to manage the dialing on the multiple
list in the same campaign with online filtering of DNC
has considered Compaq and IBM x-series XEON servers
with DUAL Processor, RAID5 configuration and redundant
power supplies, to support the scalable high ended Concerto
applications and Primary Database engine.
Gateway Dialer supports all telephony protocols including
CAS, CCS, ISDN PRI etc. We also have IVR server available
to clients for remote monitoring of our recruiters.
Nuway can provide high-end imaging, document management/
workflow tools like Filenet® and data analysis/mining
tools for our RPO activities. These technologies enable
us to access our clients' back-office documents in a
structured and secure environment for processing from
Technology plays a key role in enabling RPO’s
to address important business concerns - like controlling
and reducing costs, meeting customer expectations, handling
increasing workloads, and delivering better services.
employs an in-house technical support, integration and
database management team to assist in deployment and
maintenance of systems, and offer flexibility in API
developments. We synchronies work with our clients'
teams to assess specific requirements to determine the
best solution, working within strict timeframes and
We have co-located our Predictive Dialer and Alcatel
MSC 7270 at Switch and Data Facilities, 111, Eighth
Avenue, NewYork. Our long distance voice T1 circuits
are terminated on the Dialer at US End. We are having
DS3 long distance T1 circuits on CAS/D4AMI signalling
from Verizon formerly MCI and Qwest carrier.